Refund Policy
This Refund Policy explains how refunds, cancellations and payment disputes are handled for SEO Scan Lab. Because SEO Scan Lab is a digital service, refunds are generally not provided once a service has started, a report has been generated or access has been granted, except where required by law.
About this Refund Policy
This Refund Policy applies to purchases made through SEO Scan Lab, including one-off SEO audits, monthly monitoring subscriptions and any other paid digital services offered through the platform.
It should be read together with our Terms & Conditions, Privacy Policy and Cookie Policy.
Who we are
SEO Scan Lab is operated by Snappy Media Ltd.
Our general refund position
SEO Scan Lab provides digital services and digital outputs. For that reason, refunds are generally not available once the service has started, access has been granted, a scan has been run, or a report has been generated or delivered.
Free Scan
The Free Scan does not involve payment, so no refund applies to this part of the service.
Full SEO Audit
The Full SEO Audit is a one-off digital purchase.
- Once your purchase is completed and the audit has started, been generated, or been made available to you, the service is treated as supplied.
- As a digital service, the Full SEO Audit is generally non-refundable.
- No refund will usually be given simply because you change your mind, do not like the findings, or do not achieve a particular SEO result.
- No refund will usually be given if the report highlights issues you were already aware of, or if you decide not to use the recommendations.
A refund may be considered only where required by applicable law, or at our discretion in exceptional situations, such as a duplicate payment or a clear technical failure where no report or service was actually delivered.
Monthly Monitoring
Monthly Monitoring is a recurring digital subscription billed monthly.
Situations where refunds will usually not be given
- you changed your mind after purchase;
- you no longer need the service;
- you forgot to cancel before your next billing date;
- you were unhappy with the SEO outcome or ranking performance;
- you did not use the report, portal or monitoring service after purchase;
- you disagreed with findings or recommendations in the report;
- the service was used or access was provided before the refund request was made.
Your legal rights
Nothing in this Refund Policy removes or limits any refund or consumer rights you may have under applicable law.
If the law in your country gives you a right to a refund, repair, repeat performance, price reduction or other remedy, those rights remain unaffected.
Technical issues and duplicate payments
If you believe you were charged in error, charged more than once, or paid for a service that was not actually delivered due to a genuine technical failure, please contact us as soon as possible.
We will review the circumstances and, where appropriate, may issue a correction, re-run the service, or provide a refund if required by law or justified in the circumstances.
How to request a refund review
To request that a payment or refund issue is reviewed, please contact us through our secure contact page and include as much information as possible, such as your account email, the website scanned, the date of purchase and the reason for your request.
Chargebacks and payment disputes
If you have a payment problem, please contact us first so we have the opportunity to review and resolve it.
Where a chargeback or payment dispute is raised without contacting us first, we reserve the right to provide relevant account, billing and service-delivery information to the payment provider in order to respond to the dispute.
Changes to this Refund Policy
We may update this Refund Policy from time to time. The latest version will always be published on this page, and the “Last updated” date will be changed where appropriate.